FAQs

How can i contact moriz's?

Our Client Service would be glad to answer to your questions from Monday to Friday from 10am to 7pm HKT by email at: contact@morizs.com

is online purchase secure?

We strengthen the security for all transactions. Personal and payment data are safeguarded through SSL encryption, and we do not store credit card information.

How are my data managed?

We prioritise the confidentiality and security of your personal data, protecting it from unauthorised access. Security measures are regularly evaluated.

We retain your data for 7 years from the date of your first purchase, for personalising your experience and operational purposes.

For more details, please refer to our privacy policy.

Can i cancel my order?

To ensure your order arrives to you ASAP, we processes your order quickly and any modifications are not possible. If you need to cancel, please contact our Client Service whom will assist you promptly.

How will my order be packaged?

Your order will be wrapped in a flat thick paper.

How to track my order status?

Tracking number will be sent to you when shipped.

Returns and exchanges?

• Art prints) are made to order, so returns and exchanges are not accepted. Thank you for your understanding.

• If there are any defects with the artwork in transit, we can arrange a replacement within 14 days of receipt.

• Please send us details about the issues with the art print and attach photos. We will assist you promptly.

How long does delivery take?

• Dispatch within 1-2 days. Delivery time is estimated from the time your order is shipped.

• Standard S.F. Delivery (HK): within 1-3 business days;

• Standard International Shipping (Outside HK): within 11-16 business days;

• Express Delivery (Outside HK): within 2-4 business days